Nestle Waters FAQ


Products and Dispensers & Supplies
Products & Water Dispensers
With ReadyRefresh​®, we bring your favorite beverages and accessories right to your door. Choose from a wide range of case pack sizes and big bottles. Enjoy Imported mineral and sparkling waters or refresh with a great selection of iced teas and coffee products. We also offer a number of water dispenser options to fit your home or office needs.
Jump to a Products & Water Coolers section below:

What kinds of products can I get delivered?
We offer a wide range of leading brands and product solutions such as bottled still & sparkling waters, flavored water beverages, ready to drink teas & coffee directly to your home or business. Products can be ordered in a variety of sizes from large family size bottles to small on-the-go sizes.
What are bottle date codes?
All of our retail bottles are stamped with the production time, date and plant location codes. This allows you to see that you're buying the newest products possible.
Water Dispensers
What kinds of water dispensers are available?
We offer a variety of water dispensers, which feature many different options to match your home and office needs. Dispensers range from room temperature and cold temperature spigots to multi-temperature spigots, while some include features such as LED illuminated displays and cleaning reminding alerts. We also offer ceramic crocks that provide room temperature water and do not require access to an electrical outlet.
How do I clean my dispenser? How often should I clean it?
We recommend cleaning your dispenser every six months. You can watch the video or follow these instructions:
  • 1. Before you begin, you'll need the following items: clean rubber gloves, paper towels, a scrub brush, a scrub pad, and boiling water.

  • 2. To clean your dispenser, follow these steps: Unplug the electrical cord. Remove the empty bottle and baffle (if there is one). Drain any water through the spigot. Carefully fill the reservoir with boiling water and wait 3 minutes. ALWAYS BE CAREFUL NOT TO SPILL BOILING WATER ON YOURSELF! Use rubber gloves and a scrub brush (never use steel wool or anything abrasive) to clean the reservoir and baffle. Place the baffle upside down in the reservoir. Drain the water through spigot. Pour more boiling water in the reservoir, then clean the spigots, body, and handles. Drain all the water through the spigots. Rinse, dry and replace the baffle and plastic top. Place a full bottle of water on top. If you have a hot water dispenser, remove the air from the tank by opening the hot spigot until the water flows freely. Plug in the unit and allow a few minutes for the water in your dispenser to heat up or cool down. IMPORTANT: Once water flows freely and air is removed, you can plug your cooler into a grounded receptacle. Cleaning the Drip Tray: The drip tray catches occasional spills and should be emptied and cleaned monthly. To do so, remove the drip tray, clean it with mild soap and water, then rinse and dry it thoroughly.

For additional information on how to clean your dispenser, call our Customer Service Center at 800-274-5282 for a free brochure.

Non-Digital Dispenser Cleaning Process
Digital Stainless Steel Dispenser Cleaning Process
Cleaning Tips
Our dispensers provide easily accessible, great-tasting, high-quality water to your home or business. However, in order to maintain the quality of your water, you will need to make sure to clean the dispenser itself every three to six months.

Watch videos or download the manuals below.

Cleaning Instructions - Apprentice, Ambassador, Accelerator, Accessor, Acclaim Series
Cleaning Instructions - The Allure Series
No Spill Adapter Installation Instructions​

Water Trail Installation Guide

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