Nestle Waters FAQ

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Top 4 Questions
 
Can I change the number of bottles I receive per delivery?
Yes, you can change the number of bottles and types of products you would like delivered by editing your order through our website 24 hours a day, 7 days a week via the My Deliveries section.
Can I reschedule, add or skip a delivery?
Yes, you can customize your delivery schedule to fit your needs. Feel free to reschedule, add or skip a delivery. Customize your delivery schedule by managing your account online 24 hours a day, 7 days a week via the My Deliveries section. Skipped deliveries may be subject to certain fees and restrictions, see Terms and Conditions of Service section for details.
Do I have to be at my home or office to receive my delivery?
You are only required to be at your home or office to receive a delivery if we are arriving to set up or pick up a water dispenser.
Can I cancel my service at any time? Are there penalties?
If you need to cancel your delivery service, please call our Customer Service Center at 800-274-5282. They will arrange a final pick up of equipment (if necessary) and close out your account.

If you’re moving, our Customer Service Team would gladly help you transfer your account to your new address whether it’s across town or across the country (service available in most areas).

Please note that certain fees or other restrictions may apply. We encourage customers to review complete details in the Terms and Conditions of Service section.
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