Nestlé Waters Privacy and Tracking Policy
Effective August 2012, Last revised January 2017.
What information about customers do we gather?
We may collect your contact information. This might include name and postal address. We may also collect e-mail address and/or telephone number. We also may collect your account username and password.
If you make a purchase through our website, applications, or our vendors we may collect purchase information. This includes credit card information and billing address. It also includes shipping information.
We may also collect your date of birth, age, or gender. We may also collect information about your online and browsing behaviors, or your hobbies and interests. We may also collect information about your household or style preferences. And we may also collect information about geographic location, such as your zip code, city and state, and mobile location.
We may also collect or keep track of Internet Protocol (IP) addresses. An IP address is a number assigned to computers on a network that is used to identify your computer when connected to the Internet. We may also collect information about your computer or device, including your computer's operating system type, your phone's unique device ID, web browser type, and other similar mobile device data. We collect this information, among other things, to: (i) troubleshoot technical concerns; (ii) maintain website safety and security; (iii) restrict access to our website to certain users, and (iv) better understand how our website is utilized.
We, or a third party on our behalf, may also collect log files that record activity when web users access our websites and mobile applications. These logs record, among other things: (i) a user's browser type and operating system; (ii) information about a user's session (such as the URL they came from, the date and time they visited our website, and which pages they have viewed on our site and for how long); and (iii) other similar navigational data. We may also use information captured in log files to gather statistics about our user base and for our internal marketing and demographic studies, so we can constantly improve and customize the online services we provide you. Log files are not associated with any particular user's personal information.
How do we collect information?
When you voluntarily submit information
We will collect information when you voluntarily provide it to us. You might do this through one of the online forms available on this website, through our applications, or at offline programs and events. These are most commonly encountered when:
- purchasing products or services from this website;
- registering or signing up for membership on this website;
- posting comments on message boards and other interactive discussion forms;
- responding to surveys;
- participating in sweepstakes, contests, and other promotions;
- registering for newsletters or other communications from us; or
- interacting with us on social media platforms.
We may also collect information you provide us in connection with content that you submit. This might be content you post on our website or applications, by e-mail, or through text or video message.
Information automatically collected from you online
We automatically collect certain technical information from your computer or mobile device when you use our websites or mobile applications. For example, we collect information through the following technologies:
Browser and Flash Cookies
We may link information contained in a cookie to personal information collected from you by other means (e.g., website registration). For more about your choices with respect to cookies,click here.
The information collected via clear GIFs may also include some of the information described in the "Other information" section above, as well as information about how a user responds to an e-mail campaign (such as, the time the e-mail is opened, where does the user link to from the e-mail, etc.). We use information collected this way for a variety of purposes, including but not limited to site traffic reporting, unique visitor counts, promotions and marketing involving our advertising partners, advertising and e-mail auditing and reporting, and content personalization.
From third parties or other sources
We may also obtain information about you from other sources. For example, we may hire a third party data aggregator to provide us additional information about our existing consumers (this is known as "data appending"). We may also receive information from third parties, such as co-sponsors who we may occasionally partner with to run special contests or other promotions. We may also collect or obtain information from social media platforms. We may also collect information through the use of third party web analytics services (such as Google Analytics) such as number of visits to a particular page, or the amount of time spent on a web site. We may also receive information about consumers when we acquire part or all of other companies.
We may also get information from other consumers. For example, we may offer e-cards or tell-a-friend features.
We may combine information we get from one source with other information we may have about you. This might include combining information you submit online with information you submit offline, or information that you submit by e-mail with information that you submit through our websites. Or we may combine information we received from a third party with information you submit to us.
How do we use the information we collect?
For the purpose collected
To respond to inquiries
Similarly, we may use your information to respond to your requests or inquiries, For example, if you contact us via an online contact form, your information may be used to respond to your inquiry or comment.
To send communications and for marketing purposes
We may use your information to provide you with marketing or other information about our products and services through any communications medium, including but not limited to (i) through e-mail, (ii) on our website and mobile applications, (iii) on third party websites and mobile applications, and (iv) by text message. We will also use your information to send you transactional communications about your account or relationship with us.
From time to time, we may be approached by reputable third party companies and organizations that provide products or services that we believe may be of interest to you. To help you find these useful products or services, we may use your personal information to send out notices on their behalf.
We may also use your personal and/or demographic information for our internal marketing and demographic studies, so we can constantly improve, personalize, and customize the products and services we provide you and to better meet your needs. This may include occasionally combining, updating, or otherwise enhancing the personal information collected through this website with data we receive from outside records or third parties. We may also use your information to improve our websites and applications.
For other legitimate business purposes
We may also use your information for other general business purposes, such as to maintain the day-to-day operation and security of our websites and applications and to conduct internal marketing and demographic studies.
We may also use your information as permitted by law or in the manner communicated to you.
Who is collecting your information and is it shared with anyone?
We may share your personal information with our subsidiary, parent and affiliate companies in which Nestlé S.A. has control through either direct or indirect ownership (collectively "Nestlé Group").
Agents and Contractors
We may use third party agents or contractors to provide support for our internal operations. We also may use third party agents or contractors to assist us in marketing our products and services, including but not limited through a cooperative marketing program. These third parties may collect information on our behalf. We may also share information with them. We might use third parties for fulfilling orders, delivering packages, or sending postal mail, e-mail, or text messages on our behalf. We might also use third parties to remove repetitive information from customer lists or analyze data. They might also provide marketing assistance, process credit card payment or provide customer service.
Partners and Joint Promotions
Legal and Business Transfers
We may also disclose personal information if we are required to do so by law, or if in our good faith judgment, such action is reasonably necessary to comply with legal processes, to respond to any claims, or to protect the safety or rights of Nestlé Waters North America Inc., its customers, or the public.
As we continue to develop our business, we might sell or buy stores or assets. In such transactions, personal information generally is one of the transferred business assets. Also, in the event of a merger or acquisition of all or part of Nestlé Waters North America Inc. or Nestlé Group by another company, or in the event that Nestlé Waters North America Inc. or Nestlé Group were to sell or dispose of all or a part of the Nestlé Group business, the acquirer would have access to the information maintained by that Nestlé Group business, which could include personal information, subject to applicable law. Similarly, personal information may be transferred as part of a corporate reorganization, insolvency proceeding, or other similar event, if permitted by and done in accordance with applicable law.
What safeguards do we use to protect your personal information?
Nestlé Waters North America Inc. takes commercially reasonable effects to protect the confidentiality and security of the personal information collected from our website visitors. These efforts may include, but are not necessarily limited to: (i) storing your personal information in secure operating environments; (ii) using industry standard methods to protect the security of certain sensitive personal information (such as credit card information) during transmission to our websites; and (iii) authenticating registered website users before they can access the personal information we maintain about them.
If you use this site to access your online account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
What choices do I have?
The following outlines the choices you have with respect to the collection and use of your personal information by Nestlé Waters North America Inc.
- You can choose not to voluntarily share information with us. However, if you choose this option, you will be limited in the activities and features we can provide you.
- You can opt out of marketing e-mails by following the unsubscribe instructions provided in any marketing e-mail you receive from us. If you are a Ready Refresh by Nestlé customer or otherwise have an online account with us and opt out of marketing e-mails, we will still send you transactional e-mails about your account. These include messages about your orders or your account. They also include other e-mails about your relationship with us.
- You can always review or update any personal information that we may have collected about you for our general website registration by visiting the appropriate update profile sections of the website.
This website is a general audience website. We do not sell products for purchase by children or knowingly collect personal information from any person under the age of 13. Children under the age of 13 should always get their parent's or guardian's consent before providing information to anyone via the Internet. If you are under the age of 13, you should not register or provide any information on our Web site. We do not sell products for purchase by children. If you are under 18, you may use this site only with involvement of a parent or guardian.
Links to Other Websites
Our websites and applications may provide links to, or features from, other third party sites (such as independent e-commerce sites and third party social networks). If you link to or use such third party sites or features, you do so at your own risk. We do not control and are not responsible for the content or practices of any third party site, application, or feature.
Your California Privacy Rights
If you are a California resident, you may have the right to request and receive certain information about our disclosure of your personal information to third parties for their own marketing use, and your choices with respect to such disclosures. If you wish to learn more about our compliance with this requirement, you may contact Consumer Affairs.
How to contact us
Nestlé Waters North America Inc.
900 Long Ridge Road, Building 2
Stamford, Connecticut 06902
Changes to the policy
You can always disable cookies or set your browser to alert you when cookies are being sent to your computer. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, if you do so, you may not be able to register on our website or use other features that require registration or the collection of information.
Please note that Flash cookies are different from browser cookies because of the way in which Flash cookies capture and store data. Your browser's cookie management tools will not remove flash cookies. To learn how to manage privacy and storage settings for Flash cookies click here:
Do Not Track
Some browsers have a feature that lets you communicate a "Do Not Track" signal to the websites your visit. There is no standard response to this feature, so note that our websites may not recognize Do Not Track headers or signals from some or all browsers.
Options you select may be browser and device specific.
You can control some of the ways that you interact with us on your mobile devices. For example, you can decline to transmit GPS data to mobile applications or to receive push notifications on your phone.