Nestle Waters FAQ

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Security & Privacy
 
Our website offers you safe, secure, and convenient access to your account information 24/7/365. You can manage your entire account relationship with us via the site.
 
ACCESSING YOUR ACCOUNT ONLINE
How can I create a username and password for the ReadyRefresh® website?
In order to enjoy the simplicity of managing your home or office delivery account online, simply click here to create a username and password for the ReadyRefresh® website. A username and password is required for security in order to access your account information online. You will need your account number, delivery zip code and phone number associated to your delivery account to set up your online account.
How can I access my website account if I have forgotten my password?
If you have forgotten or misplaced your password, click here to access the appropriate log in page which will help you to reset your password. By providing some basic details about your home & office delivery account, you will have the opportunity to reset your password and log in to your account. Please remember that passwords are case-sensitive and can be updated any time you log into your account by selecting the "My Profile" section. In addition, for enhanced security, passwords must be reset online and will not be delivered via email.
FEES
Do you charge a fee for your online service?
Online access is a free service for our delivery customers. You can use it 24 hours a day, 7 days a week to manage your account, without any charge.
SECURITY
Is my account information secure? Is your website?
Our website uses the latest technology standards to ensure that our website and your account information are secure. We use the industry-leading standard 128 Bit Secure Socket Layer technology to provide a secure environment for our website, your online account, and all of our web transactions.
What is your privacy policy?
You can read our full Privacy Policy by following this link.
TECHNOLOGY
Which web browsers are compatible with our ReadyRefresh® home & office website?
Our ReadyRefresh® website is designed to be compatible with the following popular web browsers:
PC based web browsers:
  • • Microsoft Internet Explorer 8 or higher
  • • Mozilla Firefox 3.6.8 or higher
  • • Google Chrome 32.0.1700.76m and its sub versions
  • • Apple Safari 3.2.1 or higher
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