Nestle Waters FAQ

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LuminaTM – Fr​equently Asked Que​stions
 
What is the difference between the LuminaTM water dispenser and traditional water dispensers?
The sleek and modern LuminaTM water dispenser has a bottom-load design for quick and easy bottle changes, a higher dispensing point, a built-in cup holder and it’s the only water dispenser that features the replaceable AquaEaseTM Water Cartridge. This innovative technology means you’ll always enjoy great-tasting water that’s from a clean dispensing source.
What is AquaEaseTM?
AquaEaseTM is a Water Cartridge system that replaces all internal cold water-contact parts. The used water cartridge is completely removed from the dispenser, and the new one is installed in its place. Once pressurized, the sealed system will prevent air from making contact with the water in the reservoir.
Is the LuminaTM water dispenser available for rent?
No, at this time, LuminaTM is only available for purchase.
Why do I need to replace the AquaEaseTM Water Cartridge?
Just like other appliances, regular maintenance is necessary for your water dispenser to perform at its best. Over time, water dispensers are exposed to things like dirt, dust, pollution, germs and bacteria that can impact the dispenser’s hygiene level and, subsequently, the taste of the water.
How often do I need to replace the AquaEaseTM Water Cartridge?
ReadyRefresh recommends that the AquaEaseTM Water Cartridge be replaced every three months.
Can I rinse/wash AquaEaseTM and reuse it?
Your AquaEaseTM has been designed for one use only and it is not recommended for cleaning or reuse.
What if I don’t replace AquaEaseTM every three months / regularly?
Just like other appliances, regular maintenance is necessary for your water dispenser to perform at its best. Over time, water dispensers are exposed to things like dirt, dust, pollution, germs and bacteria that can impact the dispenser’s hygiene level and, subsequently, the taste of the water.
Are all the materials used in the AquaEaseTM safe?
The AquaEaseTM is perfectly safe to use. All materials used in AquaEaseTM are FDA approved for food contact, and it meets Nestlé’s strict quality standards for food contact.
Will my ReadyRefresh Service Representative (delivery person) replace the AquaEaseTM / change a bottle of water for me?
Upon initial delivery, your ReadyRefresh Service Representative will set up your LuminaTM dispenser, install the AquaEaseTM (1st one comes with the dispenser) and put in a new bottle of water. For subsequent replacements and changes, you can easily replace it on your own, referring to the Quick Reference Card under the lid of the dispenser. If you would prefer a ReadyRefresh Service Representative replace it, for a fee, on the day of your delivery, call customer service to request.
How will I know it’s time to change a bottle of water / replace AquaEaseTM?
A small, red indicator light makes it easy to know when to change the bottle or replace the AquaEaseTM Water Cartridge. A solid red light means it’s time to change the bottle of water (it’s nearly empty). A flashing red light means it’s time to change the AquaEaseTM Water Cartridge (occurs every three months).
How do I change a bottle of water?
Refer to the Quick Reference Card located underneath the lid of the dispenser. To open the lid, press the buttons on either side of the lid, and lift. You can also watch a short how-to video here.
How do I replace the AquaEaseTM Water Cartridge?
Refer to the Quick Reference Card located underneath the lid of the dispenser. To open the lid, press the buttons on either side of the lid, and lift. You can also watch a short how-to video here.
How do I order replacement AquaEaseTM Water Cartridges?
Log into your ReadyRefresh account, go to Shop -> Dispensers & Supplies ->Water Dispensers -> AquaEaseTM Water Cartridge, specify quantity and add to your next ReadyRefresh order. It will be delivered by your ReadyRefresh Service Representative.
What is the cup dispenser capacity? What size cups do I use?
The LuminaTM can hold up to 60 (9oz.) cold cups
What size bottles of water does the LuminaTM accept?
The dispenser will work with both 3 and 5-gallon bottles. However, currently the panel notifications (change bottle & AquaEaseTM) will only function correctly with 5-gallon bottles.
How do I dispense hot water?
Squeeze the red safety lever up to the chrome lever and press downwards to dispense water. Release the lever to reactivate the safety lock.
Does the entire bottle cap need to be removed when I change a bottle of water?
Yes, the entire bottle cap needs to be fully removed so the AquaEaseTM Water Cartridge can be installed correctly.
What is the temperature of the cold water?
Between 40°F - 48°F
What is the temperature of the hot water?
Between 175°F - 190°F
How do I clean the exterior of LuminaTM?
The exterior of the dispenser can be cleaned with warm soapy water. The drip tray can be unclipped from the front panel and cleaned separately. – We would not recommend cleaning this part in a dishwasher as this may affect the color/appearance over time.
 
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